Kaldeep Kohli
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    Kaldeep Kohli
    Mission: To deliver the best in class global technology solutions
    LinkedIn www.linkedin.com/in/kaldeep-k-k..
    Over 15 years experience delivering complex solutions globally
    Experienced in IoT, GIS Geospatial Solutions Enterprise ITSM and infrastructure projects
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    Senior Pre-Sales Consultant Customer Facing Project Manager
    Over 15 Years Selling Best In Class Cutting Edge Technology
    Delivering complex 5G, Hybrid and FTTx fibre solutions globally
    Progressive Forward Thinking Solutions that are Future Proof
    Passionate about Technological Progress
  • slidetemp4
    Senior Technical Pre-Sales Consultant / Technical Project Manager
    Solution Preparation/Management
    Accelerating the sales process
    Product demonstrations, POC, and Implementation. With you all the way
    Hybrid 5G, Edge Computing, FTTx. Virtualised Networks and cloud-driven IoT
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08 November 2021
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Add intelligence to your contact center

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Differentiate your organization by personalizing every customer service interaction, improving agent satisfaction, and enhancing visibility into important business metrics with a more intelligent contact center. Machine learning technologies are helping to transform the modern contact center from a cost center into a profit center. Organizations are deploying artificial intelligence (AI) and machine learning (ML) services to do things like create intelligent chatbots, intelligent voicebots, smart routing, real-time voice analytics with sentiment analysis, agent assist with next best action, and post call analytics. By enhancing the overall customer experience through your contact center, you can boost repurchase odds and improve long-term loyalty.

AWS offers solutions for customers who want an end-to-end contact center solution, or those who want to build intelligence into their existing contact center.

 https://youtu.be/abPC8dpvFYY

  

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