Differentiate your organization by personalizing every customer service interaction, improving agent satisfaction, and enhancing visibility into important business metrics with a more intelligent contact center. Machine learning technologies are helping to transform the modern contact center from a cost center into a profit center. Organizations are deploying artificial intelligence (AI) and machine learning (ML) services to do things like create intelligent chatbots, intelligent voicebots, smart routing, real-time voice analytics with sentiment analysis, agent assist with next best action, and post call analytics. By enhancing the overall customer experience through your contact center, you can boost repurchase odds and improve long-term loyalty.
AWS offers solutions for customers who want an end-to-end contact center solution, or those who want to build intelligence into their existing contact center.
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